Privacy Policy

Shop Eternity Pty Ltd (ACN 699 123 709) (“we”, “us”, “our”), operator of the Eternity online store and the official online store of Thanksgiving Australia, respects your privacy. We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and your rights.

1. Information we collect

We may collect: your name, email address, shipping and billing address, phone number, order and transaction details, and any information you provide when you contact us or subscribe. Payment card details are processed securely by our payment providers and are not stored by us. We also collect limited technical data (such as device, browser and usage data) through cookies and analytics.

2. How we collect it

We collect information directly from you when you place an order, create an account, contact us or subscribe to our newsletter; automatically through cookies and analytics when you use the Store; and through our e-commerce platform, Shopify, which hosts the Store.

3. How we use your information

We use your information to process and deliver your orders, provide customer support, prevent fraud, send you marketing communications where you have consented, meet our legal obligations, and improve our products and services.

4. Disclosure

We may disclose your information to service providers who help us operate the Store (such as Shopify, payment processors and delivery couriers), to Thanksgiving Australia for charitable reporting purposes, and to authorities where required or authorised by law. We do not sell your personal information.

5. Overseas disclosure

Some of our service providers (including Shopify and payment processors) may store or process your information on servers located outside Australia, including in the United States and the European Union. We take reasonable steps to ensure your information is handled consistently with the APPs.

6. Cookies

We use cookies to operate your cart and session, remember preferences, and understand how the Store is used. You can manage or disable cookies through your browser settings, though some features may not function correctly.

7. Marketing

If you have opted in, we may send you news and offers. You can opt out at any time using the unsubscribe link in our emails or by contacting us.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission or storage is completely secure.

9. Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

10. Access & correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

11. Complaints

If you have a privacy concern, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Shop Eternity Pty Ltd — the online store of Thanksgiving Australia
ACN 699 123 709
PO Box 374, Parramatta NSW 2124, Australia
Phone: 1300 221 382
Or send us a message via our Contact page.